![]() Select a topic and subtopic, compose your message, and then click Send. Call the phone number provided, and input the passcode when prompted. Please contact the seller for more details. To contact PayPal customer service: Go to and log in. When your refund shows as "canceled", we’re unable to process the refund. When your refund shows as "completed", the refund is complete, and we’ve returned the money to your original payment method. When your refund shows as "refunded or partially refunded", we’ve sent the money back to your original payment method. When the original payment clears, the refund will complete. It usually takes up to 5 business days for payments to clear your bank. When your refund shows as "on hold", the seller refunded before the original payment could clear your bank. If your refund is still pending after 5 business days, contact the seller for details. It usually takes up to 5 business days for a refund to complete. The PayPal debit card¹ - also called a PayPal Cash Card - is a prepaid Mastercard you can use to pay in stores, make ATM withdrawals and earn cash back on eligible spending. When your refund shows as "pending" it means the seller has issued the refund, but the money hasn’t cleared their bank. Tap the refunded payment to view the details.Here's how to view the refund details on the app: Click the refunded transaction to view the details.Select the desired date range to see your refund.Click Filters and then select Refunds from the drop-down menu.Here's how to view the status of a refund: The refund will appear in your balance with PayPal. Once issued, an eCheck clearing process usually takes up to 5 business days to complete, but in some cases, it may take longer (Saturday, Sunday, and Holidays aren’t considered business days). If you’re refunded by eCheck, it must clear the sender’s bank before you can receive it. Some sellers can only send refunds with an eCheck issued by their bank. The refund to the card can take up to 30 days, depending on the credit card company. Once issued, the refund will go to your balance on the same day. When you pay with your balance and your card, the refund will go to your PayPal balance and your credit card. When you pay with your balance, the refund will go to your PayPal Balance on the same day. Once issued, refunds usually take up to 5 business days to complete. When you pay with your bank account, we’ll be automatically transfer the refund to your bank account. If we can’t apply the refund to your debit card, we’ll add it to your balance with PayPal. Some refunds can take up to 30 days, depending on the card company. When you pay with your debit card, it usually takes up to 5 business days for a refund to complete. Contact your card company to access this money. We’ll still send a refund to a canceled or prepaid card. When you pay with your credit card, it usually takes up to 5 business days for a refund to complete. The time it takes to receive your money varies by payment method. Residents of Vermont are ineligible to open a Card Account.We send all refunds back to your original payment method. Use of Card Account also subject to fraud prevention restrictions at any time, with or without notice. Restrictions include: no ATM withdrawals, international transactions, account-to-account transfers and additional loads. If your identity is partially verified, full use of the Card Account will be restricted, but you may be able to use the Card for in-store purchase transactions. Card activation and identity verification required before you can use the Card Account. We may also ask to see your driver's license or other identifying information. WHAT THIS MEANS FOR YOU: When you open a Card Account, we will ask for your name, address, date of birth, and your government ID number. IMPORTANT INFORMATION FOR OPENING A NEW CARD ACCOUNT: To help the federal government fight the funding of terrorism and money laundering activities, the USA PATRIOT Act requires us to obtain, verify, and record information that identifies each person who opens a Card Account. ![]()
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